Cloud-First Global Service Desk
Your IT Help Desk. Available 24/7. Anywhere Your Team Works.
CloudPSO helps organizations provide fast, reliable IT support for employees anywhere in the world. From Microsoft 365 issues and password resets to endpoint troubleshooting and incident escalation, we become an extension of your IT organization.
Enterprise-grade security and compliance standards across all service desk operations.
Your employees need support. Your IT team needs time.
Internal IT teams spend too much time handling routine support tickets while also managing cybersecurity, cloud infrastructure, compliance, applications, projects, and digital transformation initiatives.
CloudPSO Global Service Desk provides a dedicated support layer between employees and internal IT teams — so your technical staff can focus on business-critical initiatives.
A Seamless Path to 24/7 Support
We've refined our implementation into three clear steps — from initial assessment to full operational coverage.
Connect
We assess your users, locations, applications, and escalation paths — then configure workflows, ticket categories, priorities, and SLAs.
Ramp
Our team completes knowledge transfer, documents your systems and procedures, and builds a complete support knowledge base.
Cover
Employees begin using CloudPSO Global Service Desk for support requests. We continuously monitor performance and optimize over time.
Choose the Support Model That Fits Your Business
Transparent, predictable monthly pricing — choose the coverage that fits your organization.
Essential
8×5 Coverage
Business
16×5 Extended Coverage
Global 24/7
24×7×365 Round-the-Clock
Managed IT
24×7×365 + Endpoint & Security
Need a Custom/Enterprise Solution? Contact CloudPSO for a tailored service model — for organizations with 500+ users, complex SLAs, specialized applications, or custom workflows.
Compare All Plans
| Capability | Essential | Business | Global 24/7 | Managed IT |
|---|---|---|---|---|
| Coverage | 8×5 | 16×5 | 24×7×365 | 24×7×365 |
| L1 Service Desk | ✓ | ✓ | ✓ | ✓ |
| L2 Escalation | Limited | Selected | ✓ | ✓ |
| Phone + Chat | — | ✓ | ✓ | ✓ |
| On/offboarding | — | ✓ | ✓ | ✓ |
| Monthly Reporting | Included | Included | Included | Included |
| Service Review | — | Monthly | Monthly | Monthly |
| NinjaOne Monitoring | Add-on | Add-on | Add-on | Included |
| Patch Management | Add-on | Add-on | Add-on | Included |
| Endpoint Security / EDR | Add-on | Optional | Optional | Included |
Already have an IT team? Perfect.
CloudPSO works alongside your existing IT organization — filling gaps, extending coverage, and handling the day-to-day so your team can focus on what matters most.
Speak with an ExpertOutcomes That Move the Needle
First response target*
Round-the-clock availability
First-contact resolution target*
* Service targets, not guaranteed results. Actual response and resolution times depend on the selected package and agreed SLA.
Request a 60-Day Pilot
Qualified organizations can experience the CloudPSO Global Service Desk through a structured 60-day pilot program. Final eligibility is confirmed during discovery.
Request a 60-Day PilotYour Business Runs 24/7. Your IT Support Should Too.
Give employees one place to get help while allowing your IT organization to focus on security, infrastructure, cloud transformation, and strategic initiatives.